I have now had my wonderful new hearing system for over a year and I am just writing to tell you what an amazing difference they have made to my life. As you know, I have quite a severe reduction in hearing and had always assumed that my level of hearing could never reach that of a normal person, but now I don't think anyone would believe that I am hard of hearing. A whole new world of sound has opened up.

I can hear birdsong, the rustling of leaves in the trees, dogs barking in the distance, friends talking across the room – I can even eavesdrop and my husband has to be very careful what he mutters under his breath! Listening to music is once again a pleasure and generally life is more relaxing. I don't have to strain to hear anymore and the quality of sound seems so natural that I am hardly aware that I am using hearing technology.

So a big thanks to you and your staff for all your help and advice and excellent service over the last thirty years. In that time you have shown nothing but patience and understanding and have never tried to sell me the latest hearing system if you didn't feel that it would be suitable. In this cut-throat world, such integrity is refreshing.

J. Piper, February 2011