Your personal information

At Audify® we are committed to protecting and respecting your privacy at all times. We are registered udner the Data Protection Act 1998 and will treat your personal data in accordance with that Act. If you have any queries about this statement, please contact us.

When you interact with our website you may sometimes choose to provide us with personal information about yourself. For example, if you email us, sign up to a newsletter, make an appointment, or become a member of our online community, you might tell us who you are, how we can contact you, and what you think of Audify® and our products and services.

Information we may collect include:

  • Names and addresses
  • Email address
  • Telephone numbers
  • Credit/Debit Cards
  • Information about your hearing
  • Your preferences

We also use your IP address and cookies to provide certain functionality to you and to better understand how your are using our website so we can continuoulsy improve our service.

The information we collect may vary depending on upon which service you’re using. However, the way we protect your personal information is always within the terms of our Privacy Policy.

How we use your information

We will use your information for a number of purposes including the following:

  • To contact you. For example, we might call you if you have requested information from us or an appointment.
  • To provide you with services. For example, to send you a newsletter or updates about our services and products, if you have asked for them.
  • To customise the way our content is presented to you. For example, if you tell us your hearing preferences we will be able to customise your view of our website.
  • We will keep your information confidential and we will generally only use your information within Audify®. However, we sometimes use third parties to provide services on our behalf, for example our online appointment scheduling service.
  • We will not sell or publicise your information in any way unless you have specifically asked us to do so.

Keeping your personal information secure

Audify® is committed to ensuring that your information is protected. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to protect and secure the information we collect online.

By providing your personal information to us including any "sensitive" personal information you consent to the collection and use of any information you provide in accordance with purposes mentioned above and this privacy statement.

You may request details of personal information which we hold about you under the Data Protection Act 1998 for which a small fee may be payable.

Changes to your information

If any of your personal details change, please remember to notify us in order to help us to keep your information up to date.


What are cookies and what are they used for?

  • Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.
  • Cookies are needed to help navigate automatic logins, password authentication, shopping cart functions, personal preference settings and a variety of other functions. Cookies make these functions smooth and hassle-free to the user.
  • Cookies don’t search your computer for information. Cookies register the information you provide through your browser. When you enter personal and/or financial information on a website, the cookies store your information, both for ease of use on your next visit, and for ad tracking.
  • Information stored by cookies is usually encoded; it is protected from potential computer hackers by security features (which you, the website owner, have put into place.)
  • Cookies are necessary and enhance your browsing experience. Without cookies, you would have to reenter all of your information every time you revisited a site. A cookie will simply remember your information on the website to save you time.
  • Cookies only store the information you provide. A cookie cannot “grab” your email address. A cookie can store your email address on the website—if you have typed in your email address; a cookie stores all information you voluntarily give when you visit a website.
  • Cookies themselves contain very little information other than the URL of the website that created the cookie. Because there is so little information, a cookie can’t be used to identify you by name or other personal information. Advances in technology have seen an increase in how some companies utilise cookie information across websites to create a profile of your web surfing habits and product preferences in order to better tailor content to you.

What types of cookies does Audify® use?

There are four categories of cookies that we use on this website: “Strictly Necessary,” “Performance,” and “Functionality,” and “Targeting.” You can find out more about each cookie category below.

Strictly Necessary Cookies – These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas. On this website they include:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

Performance Cookies – These cookies collect information about how visitors use a website, for instance which pages are visited most often, and if there are any error messages from web pages. They don’t collect information that would identify a visitor. Instead the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – These cookies allow us to remember how you’re logged in, whether you chose to no longer see specific content (such as our Cookie Notice at the top of the page), whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services. On this website they include:

  • Offer Live Chat Support (If available)
  • Track the pages you visits via Google Analytics

Targeting Cookies – These cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third party cookies

First-party cookies are cookies that belong to Audify®, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Audify®, for example to help us understand how our service is being used.

How to control and delete cookies

If you want to delete cookies follow the instructions at here . If you wish to disable your browser from receiving cookies follow the instructions here. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information cookie settings at third-party information sites, such as