Due to the UK's current Coronavirus restrictions we have made some changes to the way we are currently offering appointments.
Face to face appointments are generally being restricted to clients with an essential need, for activities that we cannot carry out instead by telephone, internet, or post.
As a result, we have temporarily suspended routine check ups, and we are instead prioritising wax removal, hearing checks, and device check ups where there has been a change in hearing or performance (including tinnitus). If you are uncertain whether your own need falls into this category, please call us on 01392 436714 to discuss it with one of our helpful members of staff. We will do whatever we can to help you out safely.
We are currently operating with a reduced staff, so you may be asked to see someone different to the person you normally see for appointments. Likewise, our opening times are currently 9:30am to 1pm. However, we will continue to increase these hours as the UK's restrictions ease.
We are also still available during this period to answer your telephone calls, respond to your emails, and to send out any mail orders (including essential supplies such as batteries and wax filters). We will also be available to process repairs of hearing technology that have been posted to us or dropped off.
One of the advantages we have is that we are situated on a quiet business park with our own parking, meaning that we have much greater control over social distancing. However, during certain appointment types it is not always possible to maintain 2m distance - therefore we may require you to wear a mask. If you have your own, we recommend you bring it with you.
Your questions answered
Q. What if my hearing device isn't working properly?
A. You can either post it in to us, or drop it in. Most of the time we can fix things by return or whilst you wait. If we need to send it away to the manufacturer, and assuming they are operating, we will let you know.
To post it in to us…
- Wrap up your hearing device in bubble wrap or tissue paper
- Put it inside a sturdy box (e.g. your hearing aid case or small cardboard box) to protect it in the post
- Call us (or email us) to let us know you are sending it
- Post it to us at: Audify Ltd, Palatine House, Sigford Road, Exeter, EX2 8NL
Please note that we are not responsible for anything lost or damaged in transit on the way to us. Normally we would advise sending your package Royal Mail Special Delivery to ensure it is tracked and insured.
Q. Will you let me know when things are back to normal or the situation changes?
A. Yes, if we have your email address to contact you. Please contact us to let us know your email address.
Otherwise, please check this page for the most up to date details. The situation is evolving very rapidly and we will do our best to keep this information up to date.