Following the Prime Minister's announcement on Monday 23rd March 2020, instructing everyone to stay home for the next 3 weeks in order to prevent the Coronavirus spreading between households, we have temporarily suspended all appointments with immediate effect until advised otherwise by the Government.
We are still available during this period to answer your telephone calls, respond to your emails, and to send out any mail orders (including essential supplies such as batteries and wax filters). We will also be available to process repairs of hearing technology that have been posted to us.
However, we will not be offering any face-to-face appointments or contact during this time, in order to protect the safety of all our clients, our staff and their families.
Your questions answered
Q. What if I need wax removal or my hearing has changed?
A. We realise that this will be a very difficult time for many of our clients, especially if you need wax removal or have noticed a deterioration in your hearing, so we are currently seeking clarity from our professional bodies on what services we can safely offer.
However, the mandate to save lives takes priority over everything else, and the Prime Minister has made it very clear: the UK needs time to strengthen the NHS capacity (e.g. respirators) to respond to this unprecedented global health crisis. Suspending appointments is the only way to ensure that we continue to maintain a safe two meter distance between people, to help reduce the risk of the virus spreading and overwhelming the NHS.
Q. What if my hearing device isn't working properly?
A. Please post it in to us if you are safely able to get to a post box. Most of the time we can fix things by return. If we need to send it away to the manufacturer, and assuming they are still operating, we will let you know.
To post it in to us…
- Wrap up your hearing device in bubble wrap or tissue paper
- Put it inside a sturdy box (e.g. your hearing aid case or small cardboard box) to protect it in the post
- Call us (or email us) to let us know you are sending it
- Post it to us at: Audify Ltd, Palatine House, Sigford Road, Exeter, EX2 8NL
Please note that we are not responsible for anything lost or damaged in transit on the way to us. Normally we would advise sending your package Royal Mail Special Delivery to ensure it is tracked and insured. However, we understand that the Royal Mail has currently suspended their Special Delivery service.
As an alternative, you might want to consider using a locker-based service like In Post. They allow you to print off a delivery label that you scan yourself before depositing your parcel in a secure locker. This is then collected and delivered to the closest locker to us, where we can collect it ourselves.
Q. Will you let me know when things are back to normal or the situation changes?
A. Yes, if we have your email address to contact you. Please contact us to let us know your email address.
Otherwise, please check this page for the most up to date details. The situation is evolving very rapidly and we will do our best to keep this information up to date.